Community Relations

Code of Ethics

Pledge of Ethics

National Association of Professional Geriatric Care Managers

• Provision of Service.

  I will provide ongoing service to you only after I have assessed your needs and you, or a person designated to act for you, understand and agree to a plan of service, the results that may be expected from it, and the cost of service.

• Self-Determination.

  I will base my plan of service on goals you, or a person designated to act for you, have defined, and which enhance the decisions you have made concerning your life.

• Loyalty.

  My first duty is loyalty to you. I will always provide service based on your best interest, even if this conflicts with my interests or the interests of others.

• Termination of Service.

  I will end service to you only after reasonable notice. I will recommend a place for you to continue to receive service as needed.

• Substitute Judgment.

  I will not substitute my judgment for yours unless I am acting in the role of your guardian, appointed by a count of law, or with your approval or the approval of someone designated to act for you.

• Confidentiality.

  I will hold in trust any confidence you give me, disclosing information to others only with your permission, or if I am compelled to do so by a belief that you will be seriously harmed by my silence, or if the laws of this state require me to do so.

• Referrals/Disclosure.

  I will refer you only to services and organizations I believe to be appropriate and of good quality. I will fully explain to you any business relations I have with any service I propose, and give you information on alternatives, if at all possible, so that you, or a person designated to act for you, can make an informed decision to accept or reject the services I recommend to you.

• Cooperation.

  I will strive to assure cooperation between all of the individuals involved in providing services andcare to you.

• Qualification.

  I am fully qualified in my profession to provide the services I undertake. I continue to improve my skills and knowledge by participating in professional development programs and maintaining certification and licensing in my profession.

• Discrimination.

  I will not promote or sanction any form of discrimination.

Eldercare Services combines professional care management and caregiving to deliver superior services to older adults, their families and the professionals involved in their care. With offices in Walnut Creek and San Francisco, Eldercare Services covers the following Bay Area counties: Alameda, Contra Costa, Marin, San Francisco, San Mateo and Solano.